Help & Advice - IWNL

Surface Water Drainage

Find out if you’re eligible for a surface water drainage rebate.

Priority Services Register

We understand that we have customers with vulnerabilities, so we have developed a range of free services to help make it easier for them.

Our Guaranteed Standards

We set out our promises to you and the payments you may be entitled to if we fail to deliver on these standards.

WaterSure

We operate a special scheme known as WaterSure that is designed to reduce the effect that having a water meter has on vulnerable customers who use large amounts of water.

Reading Your Water Meter

Watch our helpful video on how to read your water meter simply and easily.

Understanding Your Bill

Utility bills can sometimes be confusing. We have put together this helpful guide so you can see how your water bill is made up. If you have any questions please get in touch.

Water Quality Sampling – Home Visit

Why we collect samples IWNL will collect water samples from your kitchen tap to ensure the water quality meets the standards set by the Water Supply (Water Quality) Regulations 2016. These are random samples, so one of our samplers may knock on your door unexpectedly. They will carry ID badges at al times to identify

Paying Your Bill

We offer a choice of ways to pay your bill. This section will provide you with the information you need to select the best method for you.