We operate a special scheme known as WaterSure that is designed to reduce the effect that having a water meter has on vulnerable customers who use large amounts of water.
Utility bills can sometimes be confusing. We have put together this helpful guide so you can see how your water bill is made up. If you have any questions please get in touch.
Why we collect samples IWNL will collect water samples from your kitchen tap to ensure the water quality meets the standards set by the Water Supply (Water Quality) Regulations 2018. If there are any concerns raised about water quality, possibly by your neighbours, IWNL might also collect samples from your property. These samples will be
We understand sometimes it can be difficult to pay for all your household bills. If you’re worried about paying your bills, or think you might need a little extra support, we are here to help – please let us know as soon as possible.