Send us a message and go about your day.
We’ll message you back within 48 hours.
Scan the QR code or click here to send us a message.
If your bill is based on an estimated meter reading, if you provide us with an accurate reading, we can update your bill right away and you’ll see your new balance.
Billing on demand
Use our online contact form to get in touch.
We’ll get back to you within 3 working days.
Online form
This is a free service
If you have recently moved home, set up your IWNL account here
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Call us for an immediate response.
Opening Hours
Monday to Friday – 8.00am to 8.00pm
Saturday – 9.00am to 1.00pm
You will be charged national rates for calling this number.
If you need some help with paying your bills, get in touch about our Social Tariffs and ways we can help with your bills.
This is a freephone number
Lines open 24 hours a day. 7 days a week.
You will be charged national rates for calling this number
Make a payment to your account quickly and securely:
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Moving home? Contact us to submit your final meter read
You will be charged national rates for calling this number
