Contact us by phone

Opening Hours
Monday to Friday – 8.00am to 8.00pm
Saturday – 9.00am to 1.00pm

You will be charged national rates for calling this number

Contact us online

Use our online contact form to get in touch

Online form

This is a free service

Talk to us about Social Tariffs

If you need some help with paying your bills, get in touch about our Social Tariffs and ways we can help with your bills.

You will be charged national rates for calling this number

Live chat

Chat to us live on webchat.

This is a free service

Water & Wastewater Emergencies – Homeowners

Lines open 24 hours a day. 7 days a week.

You will be charged national rates for calling this number

Water & Wastewater Emergencies – Businesses and Developers

Lines open 24 hours a day. 7 days a week.

You will be charged national rates for calling this number

Pay online

Make a payment to your account quickly and securely:

Pay online

Register for an online account

If you have recently moved home, set up your IWNL account here

Register

Moving to a new home

Moving home? Contact us to submit your final meter read

You will be charged national rates for calling this number

Leak detection

For help finding leaks on your supply pipe

This is a freephone number

Received an estimated bill?

If your bill is based on an estimated meter reading, if you provide us with an accurate reading, we can update your bill right away and you’ll see your new balance. 

Billing on demand