Help & Advice

Water Quality Sampling – Home Visit

Why we collect samples We will collect water samples from your kitchen tap to ensure the water quality meets the standards set by the Water Supply (Water Quality) Regulations 2016. These are random samples, so one of our samplers may knock on your door unexpectedly. They will carry ID badges at al times to identify

Water Hardness

The hardness of your water depends on how many naturally occurring minerals are present in it. This will be determined by the geographical features of where you live in the UK.

Advice on Water Particles

Occasionally, you may notice different coloured water particles, for example grey, black or orange, in your drinking water. We are here to help.

Tips and Advice on Cloudy Water

Watch our helpful video on what causes cloudy water and how to solve it.

Discoloured Water

If you are experiencing discoloured water, watch our video for tips and advice on how to solve this.

Drinking Water – Strange Taste or Smell?

Advice on Water Pressure

Have you got weak water pressure? Read our helpful tips and advice for what you can do.

Advice on Leaks and Frozen Pipes