Skip to content

Better service at a better price


Planned Maintenance and Incidents

There are 3 incidents or planned maintenances that may be affecting customers on our network. Read more ...

Frozen Pipes At Home

If you have no water during the cold weather or your water pressure has dropped so there's only a trickle coming out of the tap, don’t panic.

What do you do if you have frozen pipes?

• Find your internal stop tap and turn it off.
• Drain the cold water system only by flushing the toilet and opening cold taps over sinks and baths
• Check pipes for signs of damage and if it’s safe to do so, slowly thaw the frozen pipe with hot water bottles or a towel soaked in hot water, starting at the end of the pipe.
• Never use a naked flame or blowtorch to thaw a pipe.
• Switch your stop tap back on and check your water is running properly again.
• If you are unsure of anything at any time, call a registered plumber.

Covid-19 Update

IWNL are working hard to help keep you safe and to ensure we can continue to provide you with the highest standard of water and waste water services during these challenging times. To find out more click here.

What are my water charges?

Find out if IWNL supply your area and compare our charges against other suppliers.

Post Code:
Tariff Checker

Save £3.50 a year by switching to Direct Debit

This is the easiest way to pay your bills and you receive £3.50 per annum.

Save £1.50 a year by switching to E-Billing

Environmentally friendly and an easy way to manage your bills, switch to E-billing today, and save £1.50 a year.