IWNL – Our networks
We own and operate water and wastewater networks across the UK, providing services to customers including supply of water, wastewater services, metering, and billing. As an independent water company, we can serve sites in all areas run by an incumbent regional water company where we are appointed as a NAV (New Appointments and Variations). We are regulated by Ofwat (The Water Services Regulation Authority) and adhere to the Codes of Practice and Guaranteed Standards for all water companies. More info
Operating water & wastewater networks for homes and businesses across the UK
What are my water charges?
Find out if IWNL supply your area and compare our charges against other suppliers.
Our promises to you
Find out about the standards you can expect from us and the payments you may be entitled to if we fail to meet these standards.
Help with paying your bills
Find out what extra support we offer with paying your IWNL bills. This could include payment plans, social tariffs, or a bit of breathing space.
Priority Services Register
We provide a range of services to support customers who feel they need a little extra help, perhaps because of their age, health or a disability, or if they’re going through a difficult time in their lives.
Log in to your account
View and pay your bill, check past payments and update your details.
The customer service advisor was absolutely amazing! She was very informative and patient with me and I enjoyed going through my payment process with her. Thank you!
I’m really happy with the service I receive from IWNL, everyone I have spoken to has been great.
IWNL are the best water company I have ever been with, they are amazing…and so easy to contact – the staff are always really helpful.
