IWNL has been supplying businesses for many years and has built a team of experts to manage your water network, so rest assured you are in very good hands.
At Independent Water Networks Ltd (IWNL) we provide clean, safe, and sustainable water to customers on our networks. We are committed to delivering outstanding customer care, with a safe and reliable water supply and sewage services. To find out which services we provide to your business please go to our IWNL Postcode Checker.
Customer assurance
At IWNL, we pride ourselves in offering you the highest possible quality of customer service and simple & transparent pricing. We have a dedicated UK customer service team attending to the needs of all businesses connected to our water and wastewater networks.
To find out more about our Codes of Practice and Guaranteed Standards, please see our useful documents section below. Should you need to get in touch, please do not hesitate to contact us.
Get in touch
Water licence
As an independent water company, we can serve sites in all areas run by an incumbent regional water company across England and Wales. We are regulated by Ofwat (The Water Services Regulation Authority) and adhere to the Codes of Practice and Guaranteed Standards for water companies. Our licence enables us to operate public water and sewerage networks under the Water Industry Act 1991.
Where we are appointed by a developer, a New Appointment Variation (NAV) is made by Ofwat. IWNL owns and operates the water and wastewater network in these areas, providing services including supply of water, wastewater services, metering, and billing. IWNL has all the same duties and responsibilities as the previous statutory water company.
Open water market
April 2017 saw the biggest change in the water sector for almost 30 years. That’s because the retail water market opened, allowing an estimated 1.2 million businesses, charities and public sector organisations the freedom to choose their water and wastewater retailer.
Open Water was the name given to the programme set up by UK Government to open the water retail market for businesses, charity and public sector customers in England from April 2017. The Open Water programme is led by three partner organisations, Ofwat, Defra and MOSL, working with existing water companies across England, Scotland and Wales, as well as companies who wish to become a licensed retailer now that the market has opened. Visit Open Water Website.
MOSL
MOSL is the market operator for the non-household water market in England. They support the Open Water programme by working with Defra and Ofwat on behalf of their members. MOSL’s role is to deliver the operational capability needed to support the efficient operation of the new market
Allowing business customers to choose between retailers will lead to more competitive pricing, improved customer service and the flexibility to negotiate better deals and rates with existing suppliers.
IWNL Wholesale Statement of Assurance 2022-23 – Download
Risk and Compliance Statement – Download
Key Performance Indicators – Download
Retail Statement of Assurance – Download
IWNL GSS 2020-21 – Download
IWNL Customer Statement – Download
IWNL Statement of Sufficient Financial Security – Download
2020-21 APR tables S1 and S2 – July 2021 – Download
IWNL Risk Compliance Statement 15.07.21 – Download
IWN Reg Accounts 2021 v3 – Download
Charges scheme for the Affinity Water Network – Download
Charges scheme for the Affinity Water and Thames Sewerage Network 2022-2023 – Download
Charging Scheme for Anglian Waters Network 2022-2023 – Download
Charging Scheme for Bristol Water 2022-2023 – Download
Charging Scheme for Cambridge Water Network 2022-2023 – Download
Charges Scheme for the Castle Hill and Eastern Quarry Inset Networks, 2022-2023 – Download
Charging Scheme for Essex Suffolk Inset Networks 2022-2023 – Download
Charges Scheme for the Forgewood NES Crawley Inset Network 2022-2023 – Download
Charging Scheme for Gascoigne West 2022-2023 – Download
Charging Scheme for Lincolnshire Lakes Inset Network 2022-2023 – Download
Charges Scheme for the Martello Lakes, Archers Court Road & Folkestone Inset Networks, 2022-2023 – Download
Charges scheme Naisberry Farm 2022-2023 – Download
Charges scheme Northumbrian 2022-2023 – Download
Charges scheme for the Portsmouth Water Networks 2022-2023 – Download
Charging Scheme for the Severn Trent Water Inset Networks 2022-2023 – Download
Charging Scheme for the South East Inset Networks 2022-2023 – Download
Charges Scheme for the South East Water and Thames network 2022-2023 – Download
Charging Scheme for South Staff Water and Severn Trent Sewerage Network 2022-2023 – Download
Charges scheme for the South West Water network 2022-2023 – Download
Charging Scheme for Southern Inset Networks 2022-2023 – Download
Charging Scheme for the Thames Water Inset Networks 2022-2023 – Download
Charging Scheme for United Utilities Inset Network 2022-2023 – Download
Charges scheme for the Wessex Water network 2022-2023 – Download
Charging Scheme for the Yorkshire Inset Networks 2022-2023 – Download
Wholesale Charges Scheme 2021-2022 Final – Download
Charging Scheme for Alton Brewery 2021-2022 – Download
Charging Scheme for Anglian Water 2021-2022 – Download
Charging Scheme for Ashby Road and Goscote Lane 2021-2022 – Download
Charges Scheme for Affinity Water 2021-2022 – Download
Charging Scheme for Bishops Stortford and Nestles Avenue 2021-2022 – Download
Charging Scheme for Bristol Water 2021-2022 – Download
Charging Scheme for Castle Hill and Eastern Quarry 2021-2022 – Download
Charging Scheme for Chesterfield Road 2021-2022 – Download
Charging Scheme for Essex Suffolk 2021-2022 – Download
Charging Scheme for Forgewood and NES Crawley 2021-2022 – Download
Charging Scheme for Gascoigne West 2021-2022 – Download
Charging Scheme for Goodmores Farm 2021-2022 – Download
Charging Scheme for Harbour Place, Spires, Windmill Views and Shopwhyke Lakes 2021-2022 – Download
Charging Scheme for Lincolnshire Lakes 2021-2022 – Download
Charging Scheme for Martello Lakes, Archers Court Road and Folkestone Seafront 2021-2022 – Download
Charging Scheme for Naisberry Farm 2021-2022 – Download
Charging Scheme for South Staffs and Cambridge Water 2021-2022 – Download
Charging Scheme for Northumbrian 2021-2022 – Download
Charging Scheme for Oakwood Park, Turpins Farm and Weeley Road 2021-2022 – Download
Charging Scheme for Severn Trent Water 2021-2022 – Download
Charging Scheme for Southern 2021-2022 – Download
Charging Scheme for South East 2021-2022 – Download
Charging Scheme for South Staff Water and Severn Trent Sewerage Network 2021-2022 – Download
Charges scheme for the South West Water network 2021-2022 – Download
Charging Scheme for Thames Water 2021-2022 – Download
Charging Scheme for United Utilities 2021-2022 – Download
Charging Scheme for Yorkshire Water 2021-2022 – Download