IWNL send bills on a bi-annual basis with the full balance due within 10 working days. We aim to read your meter, at least once a year. In the meantime, your bill will be produced using estimated reads. There are a number of ways that you can pay your bill. .

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Online account

Receive your bills electronically and pay via your online account.

  • Receive a £1.50 discount on your bills every year
  • Track your monthly water outgoings online
  • Track past payments made online
  • View bills online and receive an email notification when they are ready to view

To switch to E-Billing, call our customer services team on 02920 028711, or if you already have an online account, you can login in an set this up.


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Monthly direct debit

The easiest and cheapest way to pay! We will collect a payment from your account on the date you specify, or the next working day (if this day falls on a weekend or bank holiday).

  • Save £3.50 on your annual bill
  • Pay your bills on time without the hassle of having to remember
  • Spread the cost over the year
  • Get peace of mind with the Direct Debit Guarantee

Switch to Direct Debit


This a free and easy way to pay your bill. You will need to call us to request a Payzone card and agree your schedule of payments. Then simply take your card to your local Payzone retailer, along with the amount you need to pay.  To find your local outlet, please visit the Payzone website or give us a call on 02920 028711.

Difficulty paying?

We understand at times it can be difficult to manage your finances, so if you’re having problems paying your bills, please call us on 02920 028711 to discuss alternative payment options. We can always help, but we won’t know unless you tell us!

For more information on help with paying your bills please click here.