What is happening and when?
Please be advised that beginning Monday 24th November, IWNL contractors from GCB Utilities will be conducting essential work on the boundary box containing your water meter. This work may include excavation and reinstatement.
GCB Utilities will make every effort to minimise disruption. IWNL apologises for any inconvenience this may cause.
This essential work is vital to maintaining the long-term reliability of our network and ensuring accurate meter readings.
What this means for you
Starting Monday 24th November at 8am until Monday 15th December at 5pm, there will be a temporary disruption to your water supply lasting up to a maximum of 2 hours whilst the work is undertaken.
GCB Utilities will communicate directly with you in advance on the day when supplies will be temporarily unavailable during this period.
Things to consider before, during and after an interruption to your water supply:
- IWN’s Priority Services Register
If you are of State Pension age, are disabled or have a long-term illness, and you feel you need a little extra help, we can add you to our Priority Services Register. To find out more, phone us on 02920 028711 or login to your online account; https://portal.iwnl.co.uk/log-in/
- Cloudy water
After an interruption to the water supply, your water may look discoloured or cloudy. Run your taps for a few minutes and it should run clear. If you are concerned about the quality of your water, you can contact us; www.iwnl.co.uk/contact-us/ .
