Understanding Surface Water Drainage
Surface water drainage refers to the system that collects and channels rainwater (surface water) away from properties and public spaces. This water typically flows through drains into sewers and/or green infrastructure like ponds, swales, and raingardens.
When rainwater falls on properties, it runs off surfaces like roofs, driveways, and patios, and is directed into public drainage systems. This will then be charged as part of your wastewater standing charge on your bill.
Eligibility for Surface Water Drainage Rebate
You may be eligible for a rebate on your surface water drainage charges if you meet certain criteria. These criteria typically include:
- No Surface Water Connection:
- Your property does not have any surface water entering the public drainage system. This usually means that all rainwater collected on your property is directed to and managed through a private drainage system, such as soakaways, that does not connect to the public sewer.
- Proper Documentation:
- You must provide evidence to support your claim for a rebate. This could include drainage plans or photographs indicating how surface water is managed on your property.
How to Apply for a Rebate
- Assess Your Property:
- Determine if surface water from your property enters the public drainage system. Ensure there are no connections to public sewers and provide evidence of your private drainage system.
- Submit an Application:
- Complete the rebate application form. Attach all supporting evidence and submit your application for review.
- Review:
- Our team will review your application and may contact you for further information or to arrange an inspection of your property.
- Rebate Approval:
- If your application is approved, the rebate will be applied to your account, and future bills will reflect the reduced charge.
Important Considerations
- Changes in Property: Inform us if there are any changes to your property that might affect surface water drainage, such as building extensions or changes in drainage systems.
For further information or assistance with your application, please contact us.