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Please complete this form to let us know that you have taken over responsibility for your new property.
Please do not complete or submit this information until you have taken possession of the property.

Meter Serial Number and the Current Meter Reading
Before you start, please make a note of your meter serial number and the current meter reading.  Help. 

Existing Customers - Sign Up for E-billing and save £3.00 or Direct Debit and save £5.00 a year
Please note that if you are an existing customer and wish to sign up for E-billing or Direct Debit, please do not use the below form, but instead contact us to request a change to your account, or you can switch yourself to Direct Debit or E-billing by signing in to your online account.

Existing Customers - Create An Online Account
If you do not have a username and password to your account online, please visit our Create Online Account page.

Required fields indicated by  *

Account Holder(s)

Before entering your personal details, we need to inform you that Independent Water Networks reserves the right to identity and credit check all new customers. In doing so, we will at all times use best practice and conform to UK law.

Independent Water Networks is part of the BUUK Infrastructure Group of companies.

Independent Water Networks collects and records personal information which you supply to us for training and other purposes. We may share this information with credit reference, or fraud prevention agencies and other BUUK Infrastructure Group Companies. For more information about how we use and maintain the security of your data, please refer to our privacy policy section on our website.

From time to time, we send marketing information to keep you updated on the services we provide. Would you like to receive marketing information? You can choose to opt out or in at any time by logging into your online account or by contacting us.

If you tick this box you are opting in to receive marketing information. If you leave it unticked you are opting out.

Please enter details of the secondary account holder, if applicable.

Contact Details

In an effort to save paper, we will send all correspondence via e-mail where possible.

About Your New Property



5 digits plus 1 decimal place, e.g.12345.6


Pay by Direct Debit and save £5.00 on your annual bill.
For details of other ways to pay your bill, please see Paying Your Bill

Receive bills by e-mail and save £3.00 annually

As above

Billing Address

Complete the below if you would like bills to be sent to an alternative address.


Individual Services

We understand that as a customer, you may have individual needs, and we will do all we can to support you when it is necessary for us to contact you or for you to contact us. If you would like to be added to our register, please tick this box

If you would like to be added to our register, please complete the below form. Please be assured that the details you provide will be held in the strictest confidence.

Please add the other service

Doorstep Password Service

We offer a password service, which helps us to identify ourselves. This service is free of charge and available to all customers. If you require the password service, please enter a password of between 6 and 30 characters. We offer a doorstep password service, which will give you peace of mind that the caller is a genuine IWNL representative. Once you have registered, any caller claiming to be from IWNL will need to quote your password to gain entry to your property. This service is free of charge and available to all customers. If you require the doorstep password service, please enter a password of between 6 and 30 characters.

Password is required

Terms & Conditions

Please note that when you submit your registration, you confirm that the information you provide is accurate to the best of your knowledge. You agree to take responsibility for omissions regarding your failure to provide accurate information.

Please confirm that by placing an order with Independent Water Networks, you understand that you are entering into a contract with binding legal obligations. By accepting the terms and conditions, you are confirming that you are the owner or the current occupier of the home.

Security Code