When you take over responsibiliy for your new property, please complete the below form so we can create your account.
Please complete this on the day you take ownership so we can bill you correctly.
Required fields indicated by *
Before entering your personal details, we need to inform you
that Independent Water Networks reserves the right
to identity and credit check all new customers, In doing so, we will at all times use
best practise and conform to
Independent Water Networks is part of the BUUK Infrastructure group of companies.
Independent Water Networks collects and records personal information which you supply to us
for training and other purposes. We may share this information with other
BUUK Infrastructure Group Companies, e.g for the provision of a service and customer
account management. We may also share information with credit reference or fraud
prevention agencies. For more information about how we use and maintain the security of
We need to gather some information about you in order to create your contract
Please enter details of the secondary account holder.
We will use the following information to verify their identity if they contact us.
The form can be found in the useful documents section of our
Independent Water Networks will use the contact details you have provided to us to contact you when necessary regarding important information relating to your water supply, account or terms of contract.
From time to time we would like to send you information on news and community events that may be happening in your area. Please select your preferred contact method(s) from the options below:
We would like to also contact you about products and services we think you’d like. Please select your preferred contact method(s) from the options below:
5 digits plus 1 decimal place, e.g.12345.6
Pay by Direct Debit and save £3.50 on your annual bill.For details of other ways to pay your bill, please see Paying Your Bill
Receive bills by email and save £1.50 annually
Are there any disabilities or vulnerabilities that you would like to make us aware of? This will ensure that we can support you as much as possible when we need to contact you or you need to contact us
If you would like to be added to our register, please select from the below options. Please be assured that the details you provide will be held in the strictest confidence.
Bogus callers often pretend to be from your water, gas or telephone company to gain entry
into your home under false pretences.
To discourage this, we operate a doorstep password scheme which is free and open to
all our customers.
Once you have set up a password, any engineer from IWNL will need to quote this, so you
have peace of mind when letting someone into your home, that it is a genuine IWNL
If you require the doorstep password scheme, please enter a password of between 6
and 30 characters.
We may have to pass this information on to a third party company. You can opt out at
any time by logging in to your online account.
Please note that when you submit your registration, you confirm that the information you
provide is accurate to the best of your knowledge. You agree to take responsibility for
omissions regarding your failure to provide accurate information.
Please confirm that by placing an order with Independent Water Networks, you understand that
you are entering into a contract with binding legal obligations. By accepting the terms and
conditions, you are confirming that you are the owner or the current occupier of the
'Independent Water Networks' © 2020. All rights reserved.
Company Number 05776438 Synergy House, Woolpit Business Park, Woolpit, Bury St. Edmunds, Suffolk, IP30 9UP