Skip to content

What services do you provide for customers with individual needs?

We understand that we have customers with individual needs, so we developed these range of free services:

  • Talking bills
  • Dialysis register
  • Braille bills and documents
  • Large print bills and documents
  • Minicom
  • Translated bills
  • Nominee service

We also offer a password scheme to help protect you from bogus callers. These are criminals who pretend to work for utility companies to gain entry to your home.

If you would like to register, please log into your account and fill in our Individual Services form, or call us on 02920 028 711 and one of our Customer Service team will be happy to help you.

How do I know if an Independent Water Networks employee who comes to my door is genuine?

All of our employees and service providers who work on our behalf carry ID cards with their picture on it. Ask to see the ID card before you let them into your home. If you're unsure, call us on 02920 028 711 to check the validity of a caller. Do not phone the number on the caller's ID card. You can also take advantage of our password scheme, which we use to help identify ourselves. This service is free and available to all our customers.

Remember if you are in any doubt - do not open the door! If you would like to sign up for the password scheme, please log into your account and fill in our Individual Services form, or call us on 02920 028 711 and one of our Customer Service team will be happy to help you.