Independent Water Networks are committed to our customers and understand that providing excellent and fair priced services is of paramount importance.
For this reason, Independent Water Networks are committed to compliance with business standards and regulations that have been established for the water and waste water industry, as set by independent regulatory bodies.
IWNL has a licence to operate as a water and/or waste water service provider. Under this licence, following approval from Ofwat, we replace the current incumbent as the water and/or sewerage service provider within specific areas. As an IWNL customer, your charges will not be any higher with us than they would be if you were being supplied by the local undertaker or the standards of service any less.
IWNL affiliate with many regulatory bodies:
Ofwat (Water Services Regulation Authority) was established in 1989 when the water and sewerage industry in England and Wales was privatised. Ofwat's roles and duties are set down in the Water Industry Act 1991. As the economic regulator of the water and sewerage industry in England and Wales, Ofwat ensure that water and waste water companies provide household and business consumers with good quality and value for money services. Ofwat do this in a number of ways, including keeping bills as low as possible and monitoring and comparing the services that companies provide. If a company does not deliver what Ofwat expects, they will take necessary action to protect consumers' interests.
The Consumer Council for Water (CCWater) is the independent industry watch-dog that represents the interests of water and sewerage customers in England and Wales. CCWater deals with customer complaints against water and sewerage companies and licensed suppliers. If you wish to make a complaint to CCWater regarding IWNL, then you can do so on their website or by phoning or emailing them. CCWater does state however, that in the first instance, any complaint should be passed to the water company in question before being communicated to CCWater.
Water Redress Scheme (WATRS) is an independent adjudication service which has been set up to resolve disputes between customers and water and sewerage companies. WATRS is designed to adjudicate disputes that have not been resolved through the company's customer service teams or by referring the matter to CCWater. If you remain dissatisfied following CCWater’s efforts to resolve your complaint, you have the right to refer your complaint to WATRS for free.
Defra is the Department for Environment Food and Rural Affairs and is a UK government department, whose priorities are to grow the rural economy, improve the environment and safeguard animal and plant health. One of Defra's policies concerning the environment is to improve water quality, in particularly open waters, including rivers, streams, lakes and groundwater. The benefits of this work include safeguarding jobs and business which rely on good quality water and making natural habitats better for wildlife. IWNL's water quality is controlled by regulations set by Defra. IWNL follows standards for the chemical and bacterial quality of water, in addition to its colour, clarity, smell and taste.
The Drinking Water Inspectorate (DWI) was formed in 1990, and ensures that the public water suppliers in England and Wales supply safe drinking water that is acceptable to consumers. Tap water is consistently tested by water companies, and the DWI independently check these tests to ensure they meet the water quality standards that are set out in the Water Industry Act 1991 and the Water Supply (Water Quality) Regulations as amended in 2007. If any of the water companies fail to adhere to these standards, the DWI ensure that water companies make the necessary improvements to the drinking water. The DWI work very closely with Ofwat, with a view to promoting the exchange of information between them and achieving consistency in treatment of matters which affect both of them.