I’d like to let you know of a water discount scheme we think you may qualify for, based on your individual circumstances you’ve previously told us about.

What is the WaterSure scheme?

WaterSure is designed for vulnerable customers who use large amounts of water and are on a water meter.

It would save you money on your water bills by capping the amount you pay. This means, you’ll not pay any more than the average metered bill in your area.

Who qualifies for the WaterSure scheme?

To qualify for WaterSure, you need to:

How to apply

You can apply by logging in to your online account if you have one, or alternatively, you can download the relevant application form for your area by visiting the WaterSure Application Forms 2023 -2024 section of our website at www.iwnl.co.uk/homeowners/ You can also request a hard copy to be sent to you in the post. For more information on WaterSure and the eligibility criteria, visit https://www.iwnl.co.uk/help-and-advice/watersure/

We also offer Braille and Large Print. Should you need this, please contact us and we can send you a copy in the post.   

The full list of eligibility criteria is shown in the application form, along with the list of evidence documentation you would need to send to us.

Contacting us

If you would like to speak with us, you can do so between 8am and 8pm Monday to Friday, and between 8am and 9am on Saturdays.

Contact us here: www.iwnl.co.uk/contact-us