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Information about our Organisation and Website

We are based in the UK. Our principal activity is to provide water and/or sewerage services. Our privacy policy covers the Independent Water Networks (IWNL) website including the online contact form and Property Occupation Form.

Providing Visitors with Anonymous Access

You can access our website home page and browse our site without disclosing your personal data (excluding the online contact form and Property Occupation Form).

The Services and Links of our Web Site

Our Web site does not enable our visitors to communicate with other visitors or to post information to be accessed by others.

Our website search engine is powered by Google. Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either IWNL or any third party.

Automatic Collection of Information

We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.

Use of Cookies

We collect some information about you through the use of cookies. For more information, please see here.

Data Collection and Purpose Specification

We collect the personal data that you may volunteer while using our services.

IWNL collects and records personal information which you supply to us for training and other purposes. We may share this information with credit reference, or fraud prevention agencies and other BUUK Infrastructure Group Companies.

We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.


We give you the option of using a secure log in account in which to send us personal data such as usernames and passwords.

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

  • Unauthorised access
  • Improper use or disclosure
  • Unauthorised modification
  • Unlawful destruction or accidental loss

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.

We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.

Access to the Personal Data We May Hold About You

Under the Data Protection Act 1998, you can make a formal request for the following information.

  • Clarification that your personal data is being processed by IWNL
  • A description and copies of such personal data
  • The reasons why such data is being processed
  • Details of the 3rd parties who are receiving the information

You may view our Data Protection Notification by visiting the Data Information Commissioner's website.
Our registration number is Z5208763.

Privacy Support

If you have any comments or concerns regarding our privacy policy, please contact our data protection officer:

    Driscoll 2, Ellen Street, Cardiff, CF10 4BP
    02920 028 711