What is happening and when?

Please be advised that on Tuesday 5th December 2023, United Utilities will be carrying out essential works on the water connection in your area. The essential works will start at 12.00pm and will be complete by 15:00pm. During this time your water supply may be affected.

United Utilities must perform this vital work to ensure long-term reliability of our network.

What this means for you

During the hours of 12:00pm and 15:00pm on Tuesday 5th December, there will be a disruption to your water supply for a maximum of 3 hours which will commence at any point during those hours.

Things to consider before, during and after an interruption to your water supply:

IWNL’s Priority Services Register

If you are of State Pension age, are disabled or have a long-term illness, and you feel you need a little extra help, we can add you to our Priority Services Register. To find out more, phone us on 02920 028711 or login to your online account; https://portal.iwnl.co.uk/log-in/

Water Supply

Before the interruption to your water supply, it may be useful for you to fill up water bottles and store them in the fridge, or fill your kettle, to make sure you have enough water during the interruption.

Cloudy Water

After an interruption to the water supply, your water may look discoloured or cloudy. Run your taps for a few minutes and it should run clear. If you are concerned about the quality of your water, you can contact us; www.iwnl.co.uk/contact-us/ .

Contacting us

If you would like to speak to IWNL, we are available Monday to Friday, 8am to 8pm, and between 9am and 1pm on Saturdays.

Our lines are open 24/7 for water and drainage emergencies.