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Ofwat

The Water Services Regulation Authority (Ofwat) is the economic regulator of the water and sewerage industry in England and Wales.

Matters That Can Be Referred To Ofwat Include Disputes Relating To:

  • Connections to water mains and associated works and charges
  • Security deposits
  • Disconnection and reconnection charges
  • Maintaining pressure and supply
  • Laying pipes on private land
  • Our pricing and charges scheme
  • The Guaranteed Standards Scheme and our service levels
  • The terms and conditions for a non-domestic supply or discharge of trade effluent
  • Adopting, closing, or connecting to sewers
  • Altering your drainage system
  • Whether we have met our legal duties or licence conditions

Contact Details For Ofwat

Address

Ofwat
City Centre Tower
7 Hill Street
Birmingham
B5 4UA

Telephone

0121 625 1300/1373

E-mail

enquiries@ofwat.gsi.gov.uk

Website

www.ofwat.gov.uk