Ofwat, the economic regulator of the water sector in England and Wales, sets limits on what companies can charge.
Ofwat has approved major improvements to be made to the water sector over the next 5 years. To fund these investments, and meet new environmental rules, Ofwat has agreed with water suppliers that between 2025 and 2030, bills across England and Wales will rise by an average of £31 a year.
Our prices are increasing in line with the incumbent, but we match our charges to the local water supplier in your area. This ensures you never pay more than you would with the traditional supplier. We also apply a 2.5% discount on the water volumetric section of your bill.
You can find the new charges in the relevant Charging Scheme for your area here Homeowners – IWNL
You can find the new charges in the relevant Charging Scheme for your area here Homeowners – IWNL
We understand price increases can be difficult.
We’re here to help if you have any concerns. We have lots of ways we can support you with your payments, and you may be eligible for a discount off your bills. Financial support can include:
Payment plans
We may be able to look at a payment plan which can help you spread the cost of your bills, over flexible payment periods, such as weekly, fortnightly or monthly.
Water Direct
If you receive income support, job seekers allowance, pension credits, or Income Related Employment and Support Allowance from the Department for Work and Pensions, you may be able to arrange for your payments to be taken from your benefits.
Social Tariffs
Our Social Tariff is aimed at customers struggling with paying their water bills. It offers discounts on water bills to low-income households that meet certain criteria.
Breathing Space
On the scheme we won’t chase you for payment for at least 60 days and will work with you and/or your debt advisor on a manageable payment plan.
WaterSure
WaterSure is a scheme that is designed to cap water bills for vulnerable customers, who need to use a lot of water and are on a water meter. To check your eligibility, download an application form from our website or contact us for more information.
You may qualify for a discount on your water bills with our Social Tariff. If your household has a total combined income of £24,000 or less a year, and/or someone in your house receives a benefit, you could be eligible. The following benefits are accepted:
- Income related Employment and Support Allowance
- Income Support
- Job Seeker’s Allowance
- Housing Benefit
- Universal Credit
- Pension Credit
Please note, we won’t accept the following benefits when considering your eligibility for our Social Tariff:
- Attendance Allowance
- Personal Independence Payment
- Carer’s Allowance
- The disabled child or severely disable child element of Child
- Tax Credit
- Disability Living Allowance
- Housing Benefit or Housing Element of Universal Credit
- Council Tax benefit
For free independent advice to help you manage your finances, you can contact the below organisation:
- Step Change: 0800 138 1111 or visit www.stepchange.org
- Citizens Advice: 03444 111 444 or visit www.citizensadvice.org.uk
- Money Advice Service: 0800 138 7777 or visit www.moneyadviceservice.org.uk
- National Debtline: 0808 808 4000 or visit www.nationaldebtline.org
- CAP (Christians Against Poverty): 0800 328 0006
Our Priority Services Register is free to join and designed to give you extra support when you need it most. This could be because of age, a health condition or disability, or if you’re going through a difficult time. We can tailor our services to support you.
