Skip to content

If you can't find the answer to your question in our FAQs get in touch using our contact form.

Click on the questions to view the answers.

What is a water meter?

A water meter measures and records the volume of water that passes through it on the way into a customer's property. They measure water in cubic metres - one cubic meter is equal to 1,000 litres.

Where can I find my meter?

In accordance with government regulations there are three possible locations for a meter:

  • External at our stopcock just outside the boundary of your property
  • External inside the boundary of your property, either in your garden or on the outside wall of your property
  • Internal in your property

Our preferred meter location is external either at our stopcock or inside the boundary of your property

What if I can't find my meter?

If you can't find your meter, ring us on 02920 028 711 and we'll help you to locate it. The position of your meter has no bearing on the ownership of the pipe - you are responsible for the service pipe running to the property boundary, regardless of where your meter is.

How do I read my meter?

The black digits on your meter represent the number of whole cubic metres used and the red digit records tenths of a cubic metre.

We charge on every whole cubic metre used, so you only need to read the black numbers from the meter dial. Make a note of these and ring us on 02920 028 711 if your estimated bill does not reflect your usage. However, only attempt to read your meter if it is safe to do so.

Who owns the meter?

The meter is the property of Independent Water Networks. While the developers of your property would have completed the installation, we are responsible for maintaining and reading the meter.