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I'm moving house soon. What do I have to do?

If you can't find the answer to your question in our FAQs get in touch using our contact form.

Click on the questions to view the answers.

I'm moving to a property serviced by IWNL

Please fill in our online form or call on 02920 028 711 with details of your new address.

I'm moving from IWNL to a property where IWNL are not the water supplier?

Please contact us on 02920 028 711 or send us a contact form to let us know you are moving. We need to calculate your final bill, so please provide us with a final meter reading (taken on the day you move), or allow us to use an estimated reading.

Your final meter reading can be submitted to us using the submit a meter reading feature on your online account, over the phone or in a contact form.

We will transfer and credit/debit to your new address if it is within our area of supply or send you a refund or final statement if you are moving out of the area.