Skip to content

What should I do if I have a leak?

If you think you have a leak, please ring us straight away on 02920 028 711.

You can also download our Code of Practice on Leakage for Domestic Customers for more information. If you have any problems with your internal pipes, please contact a plumber.

Can you recommend a plumber?

We recommend that you choose a plumber that is WIAPS (Water Industry Approved Plumbing Scheme) approved. You can find one in the Yellow Pages.

Do I have to fix the leak?

Yes - you have a legal duty to repair leaks on your pipes. If you do not repair a leak on your property within 14 days, we may start proceedings against you under section 75 of the Water Industry Act 1991.

What if I spot a leak in the street?

Please don't ignore it - ring us straight away on 02920 028 711. This line is open 24 hours a day, seven days a week.

I live in a rented property - do I still need to fix the leak?

The homeowner is responsible for maintaining the internal pipe works and the service pipe up to the boundary of the property. Even though you don't legally own the supply pipe, you still have a legal responsibility to help stop the leak. Please contact your landlord so they can take immediate action.