Independent Water Networks will either send bills out on a monthly or bi-annual basis with the full balance due within 10 working days of receipt. We aim to read your meter at your property at least once a year, but we endeavour to this this every six months, with your bill being produced using estimate reads in between.
We issue our bills on or around the 7th or the 14th of the month (or the next working day after the 7th or 14th if it falls on the weekend or bank holiday).
For Direct Debit customers, we will collect a payment from your account on the date you specify, or the next working day after the date you specify (if it falls on a weekend or bank holiday).
If you have any questions about your bill, or ways to pay it, ring us on 02920 028 711, and one of our Customer Service team will be happy to help you.
There are a number of ways the bills can be paid:
IWNL have developed an environmentally friendly and convenient way to pay your bills online, with the added benefit of saving £3.00 a year on your water bills.
To switch to E-Billing, call our customer services team on 02920 028 711 or if you have an Online Account, you can switch yourself over now to reap these benefits.
The easiest way to pay and cheaper, too!
We guarantee that:
This a free and easy way for you to pay your bill!
You will need to give us a call to request a Payzone card and agree your schedule of payments. Then simply take your card to your local Payzone retailer, along with the amount you need to pay.
To find your local outlet, please visit the Payzone website or give us a call on 02920 028 711.
You can also arrange to pay your bill in instalments by calling us on 02920 028 711.
We understand at times it can be difficult to manage your finances, so if you're having problems paying your bills, please call us on 02920 028 711 straight away to discuss alternative payment options. We can always help, but we won't know unless you tell us!
In the first instance, we will send you a reminder letter. If you do not respond to our reminder letter, or have not contacted us to agree a payment plan, we will send you a final notice. If we still don't hear from you after that, we may ask a debt collection agency to recover the funds, or the court may issue a claim against you.
We don't want to have to take these steps. You can contact us, or our agents, at any time during the debt recovery proceedings to arrange a payment agreement.
For more information, please download our Code of Practice on Debt Recovery