IWNL is prioritising the work we undertake during COVID-19 to make sure we keep your taps flowing, toilets flushing and providing you with a safe and reliable water supply.
During the lockdown period over the last few months, many buildings may have become vacant. Where drinking water supplies have not been in regular use, you must flush the system in order to maintain the standard and quality of your drinking water.
Water systems should be flushed before a building or premises reopens through all points of use within the building including showers, toilets and sinks.
Industrial units, construction sites and commercial buildings should follow and use the advice to safely restore their water supplies.
Where a building has been vacant for a period over one week or water usage has been reduced, we recommend a flushing regime to safely restore the drinking water back to an appropriate quality.
Please refer here for guidance on recovering drinking water supplies in buildings
We will continue to offer a great service, whilst keeping our teams and customers safe and we are introducing the following additional safety measures:
We know some people are having trouble getting hold of toilet roll. If you do end up using other items like kitchen roll, wet wipes or cotton wool balls, please put these in the bin. Only pee, poo and paper should go down the toilet. Anything else can cause major blockages in the sewers and could cause external flooding. Please help keep our sewers and your communities clear. For more information, please take a look at our advice on our website here: https://www.iwnl.co.uk/environment/disposing-of-your-waste
Yes your water is safe to drink. The small amount of chlorine in the water keeps it free from bacteria and viruses.
You may be worried about paying your water bills during this time of uncertainty and we do understand at times it can be difficult to manage your finances. If you're having problems paying your bills, please call us on 02920 028 711 to discuss alternative payment options. We can always help, but we won't know unless you tell us.
We have a range of services to support our customers who are identified as vulnerable, due to age, ill health or disability, whether that's on a short or long-term basis.
Some of the ways in which we can help are by providing bottled water supplies in the event of an interruption to your water supply, providing bills and documents in alternative formats such as large print, or Braille, or dealing with someone you nominate to manage your account.
Please do get in touch with us if you would like to be added to our Vulnerabilities Register. You can register yourself by logging in to your IWNL online account, or you could call us and ask us to add you. For more information, please visit https://www.iwnl.co.uk/domestic/individual-needs
Many thanks for your cooperation and understanding, and from all of us at IWNL, please stay safe.