Priority Services Register

We understand that we have customers with vulnerabilities, so we have developed a range of free services to help make it easier for them.

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WaterSure

We operate a special scheme known as WaterSure that is designed to reduce the effect that having a water meter has on vulnerable customers who use large amounts of water.

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Reading Your Water Meter

Watch our helpful video on how to read your water meter simply and easily.

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Understanding Your Bill

Utility bills can sometimes be confusing. We have put together this helpful guide so you can see how your water bill is made up. If you have any questions please get in touch.

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Paying Your Bill

We offer a choice of ways to pay your bill. This section will provide you with the information you need to select the best method for you.

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Extra Support With Paying Your Bills

We understand sometimes it can be difficult to pay for all your household bills. If you’re worried about paying your bills, or think you might need a little extra support, we are here to help – please let us know as soon as possible.

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Water Hardness

The hardness of your water depends on how many naturally occurring minerals are present in it. This will be determined by the geographical features of where you live in the UK.

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Advice on Water Particles

Occasionally, you may notice different coloured water particles, for example grey, black or orange, in your drinking water. We are here to help.

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